REVENUE MEMORANDUM ORDER NO. 6-2024 issued on March 5, 2024 prescribes the revised One-Time Transactions (ONETT) Customer Satisfaction Survey Form (CSSF) to align the Revised Customer Satisfaction Survey Form (CSSF) to the CSSF of the Client Support Service as prescribed in Revenue Memorandum Order (RMO) No. 2-2024.

         The Revenue District Offices (RDOs) shall advise the taxpayers to accomplish the CSSF either thru the link for the survey, Quick Response (QR) Code or through the above-mentioned manual survey form before the release of ONETT Computation Sheet (OCS) and Electronic Certificate Authorizing Registration (eCAR) with the assistance from the ONETT Officer of the Day (OD). The revised ONETT CSSF shall be filled out by taxpayers who opt to accomplish the survey manually and shall be placed inside a drop box that shall be retrieved by the designated officers from the Regional Offices every 5th day of the month.

         The said designated officers shall process the survey results using the prescribed Working Paper and submit the same together with the Summary Report on the Results of Customer Satisfaction Survey and Summary of Feedback on or before the 15th day of the month using the SharePoint/ OneDrive File provided by the Assessment Performance Monitoring Division
(APMD), copy furnish the concerned RDO.

         The RDOs shall submit the Matrix of Actions Taken/To Be Taken on issues/concerns encountered during the month, to the Assessment Service (AS) through APMD, copy furnish the Regional Office, every 5th day following the month of retrieval of the survey forms, if applicable.

         The APMD shall consolidate manual customer survey reports of all RDOs and submit to the Research and Statistics Division, copy furnish the AS, not later than the 20th day of the month.