REVENUE MEMORANDUM ORDER NO. 31-2024 issued on August 8, 2024 prescribes the revised Customer Satisfaction Survey Form under Client Support Service due to the changes made in the BIR Citizen’s Charter, to wit:
a. Change in the name of Service and updating of the requirements/procedures due to changes in the documentary requirements per Revenue Memorandum Circular No. 27-2024; and
b. Introduction of new Service due to the Implementation of Online Registration and Update System (ORUS) and passage of Republic Act No. 11976 or the Ease of Paying Taxes (EOPT) Act.
All frontliners under the Client Support Section shall administer the survey forms to ALL taxpayer with completed transaction. A transaction is considered complete when the final step of the Service availed of (per the BIR Citizen’s Charter) is accomplished. The Order takes effect beginning September 1, 2024.