REVENUE MEMORANDUM ORDER NO. 2-2024 issued on January 16, 2024 amends the Customer Satisfaction Survey Form prescribed under Revenue Memorandum Order (RMO) No. 37-2023 (Amending RMO No. 5-2023 on the Implementation of Revised Customer Satisfaction Survey for Frontline Services under Client Support Service).

       The Revised Customer Satisfaction Survey Form shall be used by all BIR frontliners/officers under the Client Support Service to get feedback on their customers’ satisfaction on the delivery of frontline services.