REVENUE MEMORANDUM ORDER NO. 14-2023 issued on April 13, 2023 amends Revenue Memorandum Order (RMO) No. 5-2022 relative to the establishment and implementation of the Online Citizen/Client Satisfaction Survey (CCSS) for other BIR critical services under the Online Survey Feedback System (Phase 2) Project.
       All taxpayers/clients with completed transaction shall be encouraged to accomplish the online survey before the release of the document/transaction that was required/requested.
          The Revenue District Offices (RDOs)/concerned Divisions in the Revenue Regions and National Office/Large Taxpayers Divisions (LTD) of Cebu and Davao shall: 
          Post flyers/announcements, using the format and text provided in the
           Order, in the releasing area for electronic Certificate Authorizing
           Registration (eCAR)/ONETT in the RDOs and for requested
           documents in concerned Divisions in the Revenue Regions and
           National Office/LTD-Cebu and LTD-Davao, to inform taxpayers about
           the availability of the Online Survey Questionnaire.
         Dedicate a Personal Computer (PC) for the online survey in each RDO/
           concerned Division in the Revenue Regions and National Office/LT
           Division of Cebu and Davao. The corresponding link for the Online
           Survey Questionnaire (CCSS Form) shall be made available in the said
          PC, and must be immediately visible to the taxpayer when accessing
          the online survey. A QR code shall also be made available for easy
          reference by taxpayers.
        Prepare and submit to the statistician/planning officer/designated
          officer of the Region/Service a monthly Summary Report on Total
          Number of Transactions Per Critical Service, using the format
          provided in the Order, on or before the 10th day of each month following
          the reference period through their official e-mail address.
        Receive on a weekly basis from the statistician/planning officer/
         designated officer of the Region/Service the raw data on the taxpayers’
         survey responses, specifically on the 10th, 18th and 25th day of the
         current month and on the 3rd day of the following month.
       Submit to the statistician/planning officer/designated officer of the
         Region/ Service for consolidation, the Matrix of Actions Taken, using
         the format provided in the Order, on or before the 10th day of each
         month following the reference period through their official e-mail
         address.
        The Research and Statistics Division (RSD) shall access and download from the MS Forms facility the raw data on the survey responses of taxpayers, and provide soft copies of the information to the statistician/planning officer/designated officer of the Region/Service on a weekly basis, that is, on the 8th, 16th and 23rd of the current month and the 1st day of the following month; and receive from statistician/planning officer/designated officer of the Region/Service/LT Divisions (LTD) of Cebu and Davao the Matrix of Actions Taken, for consolidation.
        The statistician/planning officer/designated officer in the Region/Service shall:
        a. Receive on a weekly basis, from the RSD, the raw data on the taxpayers’
            survey responses, every 8th, 16th and 23rd of the current month and
            the 1st day of the following month.
        b. Provide soft copies of the raw data on the taxpayers’ survey responses
           to the RDOs/concerned Divisions in the Revenue Regions and National
           Office on the 10th, 18th and 25th of the current month and the 3rd day
           of the following month.
       c. Receive from RDOs/concerned Divisions in the Revenue Regions and
           National Office a monthly Summary Report on Total Number of
           Transactions Per Critical Service (Annex B), on or before the 10th day
           of each month following the reference period.
       d. Prepare and submit to the Planning and Management Service a monthly
           Consolidated Summary Report on Total Number of Transactions Per
           Critical Service and Consolidated Matrix of Actions Taken on or before
           the 15th day of each month following the reference period through the
           RSD’s official online survey e-mail address
          onlinesurveyph2@bir.gov.ph.