REVENUE MEMORANDUM CIRCULAR NO. 94-2023 issued on September 13, 2023 announces the availability of Online Customer Satisfaction Survey in the Online Registration and Update System (ORUS) starting September 5, 2023.
         As mandated under the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, client satisfaction feedback shall be gathered for all services offered by the government agency. Relative to this, taxpayers using the ORUS are highly encouraged to answer the Online Customer Satisfaction Survey at the end of their transaction using the system.