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REVENUE MEMORANDUM CIRCULAR NO. 109-2020 issued on October 6, 2020 publishes the full text of Government Quality Management Committee Memorandum Circular No. 2020-1 entitled “Guidelines on the Validation of the ISO 9001: 2015 Quality Management System (QMS) Certification/Recertification as a Requirement under the Support to Operations (STO) Target for the Grant of the FY 2020 Performance-Based Bonus (PBB)”

Only a valid ISO 9001:2015 QMS certification/recertification is considered as compliance to the certification requirement for the grant of the FY 2020 PBB. ISO 9001:2015 QMS-equivalent certifications/attestations/registrations/awards issued by similar internationally recognized bodies promoting standards relating to Total Quality Management (TQM), could be considered.

Letters of attestation issued by Certification Bodies (CBs) indicating that certification/recertification audits have been completed but still subject to approval of their
Certificate Decision Maker will not be considered as compliance to the ISO QMS requirements.

The ISO 9001:2015 QMS and TQM certifications/recertifications, as indicated in the certificate, must be valid as of December 31, 2020. Certifications/recertifications with an effectivity date starting January 1, 2021 onwards shall not be considered as compliance with said requirement for the FY 2020 PBB cycle.

The scope of the QMS indicated in the agency’s ISO 9001 certificate shall cover at least one (1) critical frontline service or core process, as mandated under its existing pertinent laws. For frontline agencies, the critical frontline service or core process pertains to an agency service most demanded by citizens and businesses, which are targeted for improvements.

The ISO 9001:2015 QMS certifications must be issued by any of the CBs accredited by the International Accreditation Forum (IAF) member. However, the CBs which are duly accredited by the Department of Trade and Industry – Philippine Accreditation Bureau to certify the agencies’ ISO QMS shall be preferred. The CBs contracted shall have been accredited to audit and certify QMS for the specified scopes which are deemed relevant to the nature and functions of the agency,
e.g., accreditation under ISO 9001 QMS for IAF 36 (Public Administration), IAF 37 (Education) and/or IAF 38 (Health and Social Work).

The deadline for uploading of the ISO certification/recertification to the agency’s Transparency Seal (TS) as a requirement for Support to Operations (STO) Target shall be not later than December 31, 2020.

The posting of the valid and complete set, i.e., including the registration schedule and subcertificates which would indicate the scope of registration, sites covered and validity period of the ISO 9001:2015 certification/recertification, is required. Misrepresentation in the submitted/posted reports and requirements for the PBB shall disqualify the department/agency/GOCC/LWD/LGU from the PBB in the succeeding year of its implementation.

The GQMC-DBM Secretariat [Systems and Productivity Improvement Bureau (SPIB)] shall conduct the validation on agency compliance with the ISO 9001:2015 QMS certification requirement from January 4, 2021 until January 29, 2021. The agency must ensure that its TS is accessible and functional during the said period. If during the time of validation, the agency’s TS webpage is not accessible, the agency must notify the SPIB of the matter and submit the copy of its ISO 9001:2015 QMS certification to the said validating agency.

The GQMC-DBM Secretariat (SPIB) shall submit to the AO No. 25 IATF within five (5) working days after the validation period, i.e., February 5, 2021, its findings on the compliance of agencies with the ISO QMS-related requirement to serve as basis for determining their eligibility to the FY 2020 PBB grant. The results of the validation shall be posted in the Results-Based Performance Management website.

The agency that is deemed non-compliant with the ISO QMS certification/ recertification requirement may appeal for a consideration on the matter. However, only justifiable reasons and factors that are considered outside the control of the agency would warrant such reconsideration.

Officials and employees responsible for the implementation of the QMS certification shall not be entitled to the FY 2020 PBB grant if the department/agency fails to comply with the ISO 9001:2015 QMS certification requirement.