REVENUE MEMORANDUM ORDER NO. 5-2022 issued on January 14, 2022
establishes and implements the Online Citizen/Client Satisfaction Survey (CCSS) for
other BIR critical services under the Online Survey Feedback System (Phase 2)
The Online CCSS Form shall be the exclusive online instrument (survey
questionnaire) used in conducting the CCSS in all concerned BIR offices. The online
survey for Phase 2 of the Online Survey Feedback System shall cover all other
external services as provided under the 2021 Citizen’s Charter of the BIR.
All taxpayers/clients shall be advised of the requirement that the online survey
must be accomplished before the release of the document/transaction that was
required/requested. An employee/Officer of the Day shall be designated to assist the
taxpayer (if necessary) in accomplishing the Online Survey Questionnaire.
The releasing officer/employee shall be instructed to request taxpayer/clients
of the requirement that the online survey be accomplished before the release of the
document/transaction that was required/requested, and that they may access the link
for the survey using the designated PC or scan the Quick Response (QR) code using
their mobile phones.
All taxpayer responses archived in the MS Forms facility shall be accessible
only to authorized officers and staff of the Research Statistics Division.