REVENUE MEMORANDUM ORDER NO. 48-2024 issued on November 15, 2024, adopts the new BIR Digital Transformation (DX) Roadmap for CY 2025-2028, which is structured around four (4) strategic pillars and supported by eight (8) core programs designed to improve revenue collections, strengthen governance and elevate taxpayer experience, making the BIR more efficient and taxpayer focused.
The aspirational state of the Bureau for the New DX Roadmap for CY 2025-2028 features twenty-two (22) projects organized into 8 programs aligned with the 4 DX pillars, to wit:
a. Pillar 1: Strengthening the BIR Organization – Provide employees with necessary training and restructuring of the organization. A key part of this will be developing a comprehensive human resource system to manage employee data accurately, which will empower staff to deliver excellent services to taxpayers.
b. Pillar 2: Modernizing the Digital Backbone of BIR – Upgrade the ICT infrastructure to enhance the digital experience for taxpayers and facilitate data-driven decision-making. This involves updating legacy systems, expanding cloud capabilities, and implementing an Enterprise
Architecture framework. These improvements will create smoother processes, better data integration, enhanced analytics, and more personalized services for taxpayers.
c. Pillar 3: Enhancing Policies, Governance, and Standard – Establish a strong Data Governance and Management framework to safeguard the “Single Source of Truth.” This framework will focus on upholding data integrity, security, and usability, while mitigating risks, reinforcing the Bureau’s commitment to responsible data management.
d. Pillar 4: Elevating Taxpayer Experience and Innovating BIR Services – Improve the digital services by enhancing existing eServices and launching a single sign-on Integrated Taxpayer Portal. Powered by reliable integrated core systems and single source of truth, this portal will
streamline interactions, feature personalized dashboards, and enable end-to-end online transactions, while actively incorporating taxpayer feedback to refine services.
The new DX roadmap for 2025-2028 serves as the next phase of the BIR’s transformation journey, building on the previous roadmap and aligning with longterm strategic goals.
All offices shall ensure that other programs, projects and activities to be undertaken are aligned with the new DX roadmap for CY 2025-2028 to maintain consistency with the Bureau’s Aspiration 2028 and strategic priorities.
All designated project managers are required to update the DX Project Monitoring SmartSheets monthly or as needed with the latest status, progress, identified issues, risks and next steps to ensure effective tracking and timely reporting of project developments.
The programs, projects, or initiatives under the new DX Roadmap for CY 2025- 2028 shall be revisited and reviewed annually and or updated as the need arises. Consequently, any changes thereto must be approved by the Commissioner.