REVENUE MEMORANDUM ORDER NO. 42-2022 issued on September 29, 2022
prescribes the enhanced BIR Digital Transformation Roadmap 2020-2030 that will help
the BIR in carrying out its mission to improve revenue collections as it ventures into a
The BIR Digital Transformation (DX) Program aims to transform the Burau of
Internal Revenue into a data-driven organization through a digitally empowered and
resilient workforce utilizing reliable, scalable, and robust digital technologies and
infrastructure to innovate BIR services and elevate taxpayer service.
The BIR DX Program is anchored on four (4) major pillars representing the
strategic objectives to be pursued under the program, to wit:
a. Pillar I: Strengthening the BIR Organization – Enhancing human resource
capabilities and internal processes to provide highly efficient and effective
administrative and support services;
b. Pillar II: Modernizing the Digital Backbone of BIR – Building and adoption
of digital infrastructure that would facilitate the integration of digital
technology in all areas of tax administration to continuously improve internal
and external services;
c. Pillar Ill: Enhancing Policies, Governance and Standards –
Reformulation and institutionalization of new BIR policies, governance and
standards to enable, support, and ensure the success of digital
d. Pillar IV: Elevating Taxpayers Experience and Innovating BIR Services
– Elevate taxpayer experience through convenient, fast, and reliable
online/digital transactions in the areas of registration, filing, payment, audit
and enforcement and provide excellent service to all taxpayers, allowing
them to experience customer delight or high level of satisfaction.
To achieve the digital transformation goal, projects under each pillar are lined up
to be implemented during the ten-year program as shown in the DX Roadmap/Path to DX
Vision 2030. All offices shall ensure that other programs, projects and activities to be
undertaken are aligned with the BIR DX Roadmap 2020-2030.
The programs, projects, or initiatives under the revised BIR DX Roadmap for CY
2020-2030 shall be reviewed/revisited annually and/or updated as the need arises.
Consequently, any changes made must be approved by the Commissioner.