REVENUE MEMORANDUM ORDER NO. 39-2024 issued on September 18,
2024 prescribes the revised policies and guidelines in the operation and
maintenance of the eLounge facilities in Revenue District Offices (RDOs).

A. Enhancement of eLounge Facility

The standard requirements for the RDO eLounge facility and the minimum number of desktop computers based on RDO Reclassification per RMO No. 21- 2024 and the standard layout and design of RDO eLounge facility depending on the RDOs class and current available office’s space and layout shall be complied with by all RDOs. The funds for the procurement of the necessary furniture and equipment should be included in the RDO’s Project Procurement Management Plan (PPMP). RDOs should ensure that the required number of office equipment (desktop computers, modems, routers, printers, scanners, cameras, etc.) and furniture (i.e., chairs and tables) are installed and are functioning at all time and that sufficient office supplies are available at the eLounge.

RDOs should ensure that the required number of office equipment (desktop computers, modems, routers, printers, scanners, cameras, etc.) and furniture (i.e., chairs and tables) are installed and are functioning at all time and that sufficient office supplies are available at the eLounge.

B. Use of eLounge

The eLounge facility in the RDO are established for FREE utilization by taxpayers who want to use the BIR eServices in the filing of application for registration, update of registration, filing of tax returns, submission of required reports/attachments, and other tax-related transactions. Taxpayers who shall use the eLounge must register first at the eLogbook using Microsoft (MS) Forms which is accessible in each desktop at the eLounge Area. The use of eLounge shall be part of the RDO’s queuing system for BIR transactions and shall be on a first-come, first-serve basis.

Bookkeepers/accountants/tax practitioners/tax agents and taxpayers are allowed to use the eLounge for a maximum of three (3) transactions only per day and not exceeding one (1) hour, whichever is shorter.

Taxpayers who will use the eFPS facility shall be allowed to only print the Filing Reference Number (FRN) of efiled Tax Return at the eLounge or the Tax Return Receipt Confirmation (TRRA) for eBIRForms Filed Tax Returns and Transaction Reference Number (TRN) for attachments submitted through eAFS. Printing of the filed tax return shall not be allowed at the eLounge.

Extraction/copying of personal tax-related files from the computer shall only be allowed upon checking/approval of the eLounge personnel. The eLounge personnel shall ensure that all personal information of the eLounge users are properly deleted on the computer before allowing the next user to use it.

C. Operation of eLounge

The eLounge shall be open from 8:00 A.M to 5:00 P.M. However, it may be used beyond office hours depending on the taxpayers’ needs and upon the approval of the respective Revenue District Officer, taking into consideration the provisions of the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.

The Client Support Section (CSS) of the RDO shall be responsible for maintaining their respective eLounge. The RDO shall identify a minimum of three (3) personnel who are trained and knowledgeable on the use of all BIR eServices who will be assigned on rotation basis at the eLounge to assist taxpayers in accessing and using the BIR eServices.

The eLounge Officer-of-the-Day shall ONLY PRINT the Filing Reference Number (FRN) Page (for eFPS Filed Tax Returns) or Tax Return Receipt Confirmation (for eBIRForms Filed Tax Returns) and Transaction Reference Number (TRN) for attachments submitted through eAFS. 

Shortcuts/desktop icons shall be placed in eLounge computers in order for taxpayers to easily access the following:

a. BIR eServices
b. BIR Citizen’s Charter
c. BIR Website
d. BIR Online Customer Satisfaction Survey
e. eFOI Portal
f. BIR eComplaint System
g. eLogbook (MS Forms for Taxpayer Assistance)

No BIR personnel shall install programs or configure the default settings of the eLounge computers, unless approved by the Revenue District Officer.

D. Maintenance of eLounge

The technical specifications required for the eLounge’s Broadband Internet Subscription is Unlimited Broadband Internet Connection or Access with at least 20 Mbps DSL Internet Service. In areas where there is no ISP that can meet the said specifications, the RDO has the option to find any available Internet Software Provider that can provide them with better internet connection.

The duties and responsibilities of the concerned BIR Offices are specified in the Order.