REVENUE MEMORANDUM ORDER NO. 3-2023 issued on January 16, 2023 prescribes the policies and responsibilities of concerned BIR offices to implement the regular updating of information posted in the Interactive BIR Citizen’s Charter. Heads and Assistant Heads of BIR offices identified as Content Owners shall ensure the regular and timely posting of updates on their assigned/owned information/contents in the Interactive BIR Citizen’s Charter. Articles for posting should be reviewed and approved first by the respective Head of Office and Assistant Commissioner (and Deputy Commissioner, where necessary), in order to ensure its accuracy. It shall be the responsibility of the Heads of Office (as CMS Approvers) to ensure that only pre-approved articles are posted by their office in the Interactive BIR Citizen’s Charter. The CMS Approver (Head or Asst. Head of identified BIR office) and designated CMS Editor(s) of said offices shall publish new/updated articles using the available CMS in the BIR. For this purpose, a CMS account shall be created for the CMS Editor(s) per concerned BIR office which should be kept secure at all times. Whenever there is a need to post/publish new information (service not yet currently posted) or delete existing information (service) under the Interactive BIR Citizen’s Charter, the concerned BIR office shall make a formal request (using the form in Annex B) addressed to the Assistant Commissioner, Client Support Service (Attention: Chief, Internal Communications Division [ICD]), with the following details specified: a. Information for posting or deletion (hard and soft copies should be attached to the formal request); b. If information is for deletion, the reason for the deletion; c. Name of designated CMS Editor; and d. Name(s) and telephone number(s) of contact person(s) in the office. For new information for posting, the Chief, ICD shall request the CMS Administrator in the Systems Development Division (SDD) to create a new template in the CMS to implement the regular posting of said information in the Interactive BIR Citizen’s Charter, and its succeeding updates by the office that made the request. For requests for deletion of existing information in the Interactive BIR Citizen’s Charter, the Chief, ICD shall forward the same to the CMS Administrator for its implementation. If there is a need to revise the presentation/layout of currently posted information in the Interactive BIR Citizen’s Charter, the concerned BIR office shall have to make a formal request addressed to the Assistant Commissioner, Client Support Service (Attention: Chief, ICD) indicating the details/ specifications for the desired revision and the name(s) and telephone number(s) of contact person(s). The ICD, in turn, shall coordinate with the CMS Administrator for the revision of the affected CMS template. In case of major revision(s) to a currently posted information (service) in the Interactive BIR Citizen’s Charter (i.e change in Client Steps, Processing Time, etc.), the CMS Approver shall inform the Chief, ICD, regarding said revision/update by providing hard and soft copies of the updated content for the particular service. 2 In case of retirement, resignation, transfer to another office, or replacement of an office’s CMS Editor, the Head of Office shall ensure the transfer of CMS technology to the identified replacement (new CMS Editor) at least two (2) weeks before the effectivity of retirement, resignation or transfer of the outgoing CMS Editor.