REVENUE MEMORANDUM ORDER NO. 18-2021 issued on June 2, 2021 prescribes
the BIR Operational Key Performance Indicators (KPIs) for CY 2021 for the Revenue
Regions (RRs), Revenue District Offices (RDOs) and Large Taxpayers Service (LTS).
The concerned Assistant Commissioners, as Measures Owners, shall monitor,
review and evaluate their respective Operational KPIs against their goals/targets to
assess the performance of the concerned offices. There are seventeen (17)
Operational KPIs whose details are specified in Annex A of the Order.
The LTS shall include the following offices as “Implementing Office” for a
particular KPI:
KPI
No.
KPI
Weight KPI lmplementing Office (s)
1 50 Collection Performance Large Taxpayers National Office
Audit Division (LTNOADs), LT
Divisions (LTDs) Cebu and Davao,
Excise LT Field Operations Division
(ELTFOD)
2 5 Percentage increase in
collection
LTNOADs, LTDs Cebu and Davao,
ELTFOD
10 3 Audit Effort LTNOADs, LTDs Cebu and Davao,
LT VAT Audit Unit (LTVATAU)
11 3 Increase in collection by
10% of previous year’s
audit previous audit
collection goal
LTVATAU
12 1.5 Audit Efficiency LTNOADs, LTDs Cebu and Davao,
LTVATAU
13 2
3
Reduction of Tax Arrears
Collection
LTDs Cebu and Davao, LT Collection
Enforcement Division (LTCED)
14 2 Reduction of TAMP
Stop-Filer cases
LTDs Cebu and Davao, LTCED
16 1.5 Expedite promotion of
qualified employees
Large Taxpayers Service
The formula in the computation of the Score for each KPI and Overall Rating
are specified in the Order. In the event that the actual accomplishment exceeds the
KPI target, the score to be given shall be the maximum assigned KPI weight.
The Operational KPIs shall be included as measures in the Office Performance
Commitment and Review (OPCR) Form as well as in the Office Index of Success
Indicators of the RRs, RDs, RDOs, LTs, LTNOADs, LTDs Cebu and Davao, ELTFOD,
LTVATAU, LTCED, LTDPQAD, ELTRD and LTAD in relation to the Strategic
Performance Management System.
The Accomplishment Report and Evaluation Report shall be prepared every 1st
Semester (January to June) and annually based on the cumulative accomplishment
from January to December.