REVENUE MEMORANDUM ORDER NO. 18-2012 issued on August 28, 2012 prescribes
the guidelines and procedures in the establishment of eLounge facilities in Revenue District
Offices (RDOs), which shall be created to provide taxpayers with free electronic or on-line
medium to access the BIR’s web services, including but not limited to the following:
Relief Data Entry and Validation Module
Alphalist Data Entry and Validation Module
Taxpayer Compliance Guide
eLounge facility shall be established in the following BIR Offices:
The Tax Information and Education Division at the National Office;
The Metro Manila RDOs; and
Selected RDOs outside Metro Manila, in accordance with a set of basic criteria
regarding the number of taxpayers mandated to perform on-line transactions with the
BIR, taking into consideration the Information and Communications Technology
readiness/availability of the locality of the BIR office where an eLounge facility will
The following are the mandatory requirements for the creation of an eLounge facility:
The eLounge shall be set up at or near the Taxpayer Service Area at the Taxpayer
Service Section (TSS).
The following resources shall be provided prior to implementation:
– modular partition enclosures with table top
– computer chairs
– movable printer tables
– lounge sofas
– lounge tables
– television set that will showcase the info media production
– computers with internet connection.
For the sustainability of eLounge operations, the RDO shall allocate sufficient funds for
the Internet Service Provider, office supplies and materials.
The Chief, TSS shall ensure the continuous operation of the eLounge in case of absence
of the designated personnel. An established set of Key Performance Indicators shall be used as a
basis for the monitoring of the eLounge facility, and in the evaluation of whether a particular
eLounge facility shall be retained or transferred to another RDO.
The eLounge shall be open from 8am to 5pm or beyond office hours depending on the
needs of taxpayers, taking into consideration the requirements of the BIR Citizen’s Charter and
the provisions of Republic Act No. 9485, otherwise known as the Anti-Red Tape Act of 2007.
The Revenue District Officer shall ensure that only official transactions are being
performed in the eLounge. Appropriate sanctions shall be imposed on any revenue official or
employee who violates the rules and regulations governing the use of the eLounge and its
facilities. The RDO shall ensure that eFPS filers, who are not actively using the eFPS system,
shall be encouraged to utilize the eLounge facility in filing and paying their tax obligation.
The establishment of eLounge facilities in the RDOs shall be on a by phase roll-out.