REVENUE MEMORANDUM ORDER NO. 16-2021 issued on May 20, 2021 amends the provisions of Revenue Memorandum Order (RMO) No. 44-2020 on the establishment of Standard Taxpayer Feedback System to include online survey as one of the sources of taxpayer’s feedback. The online survey forms shall be made available starting June 1, 2021. The frontliners shall encourage taxpayers to answer the online survey form by either directing them to the eLounge or by asking them to scan the Quick Response (QR) code using their smart phones found in the counter. Manual survey forms shall still be available in cases where taxpayer opted to use such. The Client Support Unit (CSU) Head of each Revenue Region shall be authorized to conduct the monthly retrieval of manual survey forms and process such every 5th day of the month. Results of the manual survey forms shall be consolidated with that of the online survey forms that will be provided by Taxpayer Service Programs and Monitoring Division (TSPMD) on the 8th, 16th, 23rd and the day after the end of each month. The survey results of offices at the National Office shall be processed by the TSPMD. Amendments to the procedures to be followed by the CSU Head, Revenue District Offices and TSPMD are specified in the Order.