REVENUE MEMORANDUM ORDER NO. 15-2024 issued on April 22, 2024, amends Revenue Memorandum Order No. 5-2022, as amended, on the establishment and implementation of the Online Citizen/Client Satisfaction Survey (CCSS) for other BIR critical services under the Online Survey Feedback System (OSFS) Phase 2 Project.

The Online Citizen/Client Satisfaction Survey Questionnaire shall be the exclusive instrument (survey questionnaire) to be used in conducting the CCSS in all concerned BIR offices.

Phase 2 of the OSFS shall cover all other external and all internal services of the Bureau included in the BIR Citizen’s Charter. An employee/Officer of the Day shall be assigned to assist the taxpayer/client, if necessary, in accomplishing the Online Survey Questionnaire.

The releasing officer/employee shall encourage the taxpayers/clients to accomplish the online survey before the release of the completed documents/transaction that was required/requested. Taxpayers shall be informed that they may access the link for the survey using the designated PC or scan the Quick Response (QR) code using their mobile phones.

All taxpayer responses archived in the MS Forms facility shall be accessible only to authorized officers and staff of the Research and Statistics Division.