REVENUE MEMORANDUM ORDER NO. 13-2015 issued on July 13, 2015 prescribes the guidelines and procedures in the establishment and operation of eLounge facilities in the Revenue District Offices (RDOs). The eLounge facility in the RDO shall be created to provide taxpayers with free electronic or online medium to access the BIR’s eServices, including but not limited to the eFPS, eBIRForms, eSubmission, eReg, IRSIS, eDST, eBROAD, eComplaint, eAccReg, eSales, among others The eLounge shall be set up at or near the Client Service Area (formerly Taxpayer Service Area) at the Client Support Section. It shall be part of the “queuing system” in support of the RDO’s mandate to provide fast and accurate frontline service to BIR clients. A stand-alone electronic logbook (e-logbook) shall be maintained to monitor the number of clients availing the eLounge facility. The eLounge shall be open from 8:00 am to 5:00 pm or beyond office hours depending on the client’s needs and upon approval of the head of office (Revenue District Officer), taking into consideration the requirements of the BIR Citizen’s Charter and the provisions of Republic Act No. 9485 (Anti-Red Tape Act of 2007). The establishment of eLounge facilities in the RDOs shall be on a by phase roll-out. All existing Regional Office eLounges shall be turned over immediately to the co-located RDO or RDO nearest to the Regional Office.