REVENUE MEMORANDUM ORDER NO. 12-2022 issued on February 7, 2022 prescribes the guidelines in the processing and issuance of digitalized Request of Certificate of Employment (COE) and Service Record (SR). All BlR officials and employees are eligible to request for COE and SR by accessing the Resource Management Group (RMG) Portal where the request forms are available. The request will be processed by the Personnel Division (PD) for the National Office and Administrative and Human Resource Management Division (AHRMD) for the Regional Offices. The Request Form should be properly accomplished by the requesting employees or by his/her authorized representative. The necessary supporting documents (photocopy of payslip, BIR l.D. and I.D/authorization of authorized representative, if necessary) should be uploaded in the RMG Portal; otherwise, it shall not be processed. The requested COE and SR shall be issued within three (3) working days from the date of request, subject for verification and updating of employee’s record or other reasonable circumstances. The PD and AHRMD shall not be allowed to disseminate/ distribute copies of COE, SR and other documents to a representative without authorization. SR of separated employees and those entitled for longevity and loyalty pay shall be released to the Compensation and Benefits Section of PD for the processing of retirement claims. All unclaimed COE and SR shall be retained in the PD for the National Office and in AHRMD for the Regional Offices within three (3) months from the date of request, after which it shall be disposed of.