REVENUE MEMORANDUM CIRCULAR NO. 82-2019 issued on August 20, 2019 circularizes the Improvement Action Plan for Customer Satisfaction (Fiscal Year 2019), which was submitted by the BIR in compliance with Administrative Order No. 25 s. 2011 InterAgency Task Force Memorandum Circular No. 2018-1 Re:

Guidelines on the Grant of the Performance-Based Bonus for Fiscal Year 2018 under Executive Order (EO) No. 80 s. 2012 and EO No. 201 s. 2016.
The said Action Plan aims to address the following issues:
 Slow processing of transactions related to TIN, Certificate or Registration and TIN Card
 Slow processing of ONETT
 Additional documentary requirements in getting Tax Clearance
 Poor Customer Service