REVENUE MEMORANDUM CIRCULAR NO. 33-2024 issued on February 29, 2024 announces the availability of additional/enhanced functionalities of the BIR’s Contact Center Solution and Chatbot Revie. The functionalities include the following:

1. 1. 1. 1. eAppointment – an online appointment booking system that can be accessed thru Chatbot Revie.
         2. Optimized Revie – Chatbot Revie was made interactive to make it more responsive to taxpayers’ queries raised thru chats.
         3. Enhanced eComplaint Monitoring System – monitors, consolidates and generates reports of all complaints received by the BIR from various complaint channels.
         4. Live Agent Co-Browse Functionality – enables taxpayers calling the BIR Hotline No. (02) 8538-3200 a visual step-by-step walkthrough on the tax return/form/eService they are using by sharing their desktop screen with the Agent during a call. Refer to Annex A of the Circular for the steps to be followed in using the Live Agent Co-Browse Functionality.